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Spammer E-mail Address Forging
A new trend has recently taken shape. Spammers are increasingly forging valid e-mail addresses to send out spam. Although the messages are never actually sent through the victim's server, they end up getting all the bounces from that spam because the spammer chose to use their e-mail address on the message's From or Return-Path header. (For more information about the problem, check out this Computerworld article.)

Although the original mail protocol, SMTP, wasn't designed to prevent such forging, a new method of prevention has arrived on the scene. With a new technology called Sender Policy Framework (SPF), it is now possible to stop such forgeries.

If you would like to have SPF added to your account, it's pretty straight-forward. You just need to e-mail support@stormweb.ca with the outgoing (SMTP) mail server or servers you use to send out mail. If you use only webmail, just note that in the e-mail instead. After we receive your request, we can add the SPF record for your domain.

Support by Email
Are you having trouble logging into your account, do you need an extra service added like advanced spam filtering, or are you having some other problem? Just e-mail a detailed description of the problem to us.

Tech Support: support@stormweb.ca
Billing Inquiries: billing@stormweb.ca

Support by Phone
If you need to speak with a live person to walk you through a problem, our phone support is available Monday through Friday, 9:00 AM to 5:00 PM, Eastern time.

Toll-Free: 1-877-546-8533
Alternatively: 519-542-8518