Privacy-Policy

Our Privacy Policy
At StormWeb, we believe our most valuable asset is the loyalty of our customers, and
that customer loyalty is built on a foundation of good products, competitive prices, and,
above all, excellent customer service.
An important part of our service excellence commitment is our respect for your right to
privacy. That’s why we want to provide our customers with information about how we
use and protect the personal information you provide to us.
You are welcome to visit and explore our web site, and you can do so without giving us
any information about yourself. Our site may have activities designed specifically to
bring products and services to our customers. Here, we may need information about you
so we can provide the services that you request. Our privacy policy outlines our
commitment to protect the privacy and confidentiality of our customers’ personal
information. This policy explains what information we collect, how we use the
information, and how we safeguard the information.
Our goal is to treat our customers’ personal information with the utmost respect. Our
Privacy Policy is based on the requirements of applicable government legislation, as well
as our own tariff requirements.
This web site provides our customers with important legal and privacy information. For
your own peace of mind, we encourage you to review the information.
Our Employees’ Responsibilities
StormWeb employees are responsible for maintaining the confidentiality of all personal
information to which they have access. Our employees are informed about our policies,
practices and procedures for protecting personal information and we reinforce the
importance of complying with them.
We provide orientation, training and communications designed to educate employees
about the governing legislation and policies providing for our customers’ privacy.
What Information Do We Collect?
There are two ways we can collect information from you when you visit our web site:
Information you provide.
Information collected by technology.
1. Information You Provide
When you visit our web site, information is not collected that could identify you
personally unless you choose to provide it voluntarily. You are welcome to browse our
web site anonymously at any time, without revealing any personal information.
There are a few activities where the collection of personally identifiable information may
be necessary. When personally identifiable information is collected, you will know
because you will have chosen to provide your information.
If you choose to participate in any of the activities available on the site, you will be
providing us with some type of personal information about yourself.
Personal Information
Personal information is defined as information about an identifiable individual. An
example may be information about your product and service subscriptions and usage.
Please note that publicly available information, such as a public telephone directory
listing of your name, address and listed telephone number is not cons idered to be
personal information.
2. Information Collected by Technology
StormWeb collects some information about the ways you use our web site. When you
visit our site, your IP address is collected so that we know where to send the information
you are requesting. This IP address does not personally identify you. We use information
collected through technology to make our site more interesting and useful to you.
IP Address
An IP, or Internet Protocol, address is a unique address assigned to each computer
connected to the internet. It refers to the standards by which computers talk to other
computers via the internet.
You can use and browse our web site without providing any personal information about
yourself.
Anonymous Information
This is information that cannot be associated with a specific individual. Our web servers
collect some anonymous information automatically when you visit our site. This
information may include the pages you visited, what content you downloaded, the type of
web browser you were using, and the level of encryption your browser supports.
As you browse our web site, our servers collect information about your visit, but not
about you personally. We monitor statistics, such as: which pages people visit, which
parts of the site are visited the most frequently and how many people visit and return to
our site.
This information is collected on an aggregated basis. No personal information is
associated with these statistics. We use this information to determine what type of
information is most useful to you so that we can improve our web sites to make it easier
for you to access information.
What are Cookies, and How Does StormWeb Use Them?
Our site collects aggregated site- visitation statistics using cookies.
Cookies – A cookie is a small text file containing a unique identification number that
identifies your browser to our computers. This small file of information allows the web
site to remember important information that will make your use of the site more
enjoyable.
Cookies tell us which pages are visited, by how many people, the average time spent, and
other useful statistics relating to the use of the site. This helps us to enhance the online
experience of visitors to our site. We use the statistics to understand how customers use
our sites, to make it easier for you and other visitors to use, to monitor the site’s
performance and to improve our web site.
To assist you, cookies help us remember who you are through your browser settings,
while saving your passwords and preferences so you don’t have to enter them each time;
essentially, cookies save you time.
We never combine information gathered by a cookie with personally identifiable
information.
The use of cookies is an industry standard and you will find that most major web sites use
cookies and most major browsers are set up to accept them. If you wish, you can
configure your browser to accept all cookies, reject all cookies, or notify you when a
cookie is sent.
You do not need to accept cookies to visit our site. Howeve r, should you choose not to
accept these cookies, your experience at our site (and other web sites) may be diminished
and some features may not work properly.
How Does StormWeb Use The Information Collected?
StormWeb uses the personal information we collect in a limited number of ways. We
may use this information to:
complete transactions with customers (purchasing, ordering, shipping, modifying or
deleting products and services) online;
personalize service to our customers, offering suggestions of products and services that
may be of interest to each customer;
manage and develop our business; and meet legal and regulatory requirements.
Anonymous information is used for research and analytical purposes. We use statistics
gathered at an aggregated level to determine usage patterns and help us improve our site
flow, content, navigation, and ease of use.
Sharing Your Personal Information
Personal information is not sold or rented to any parties outside of the StormWeb
corporate family.
We do share this information with the companies we select as our business partners, and
who supply services to us. However, we require them by contract to honour our privacy
principles in the handling of personal information they obtain from us in the course of
providing servic es to us.
Disclosure Of Information
StormWeb’s policy is not to disclose your personal information, except in circumstances
in which it is necessary to do so, or where permitted by law.
We may disclose your personal information to the following parties:
the customer or an agent acting on the customer’s behalf;
another communications service provider in order to provide you with service;
a collection agency or party used to determine creditworthiness;
law enforcement agencies;
ombudsman.
How We Safeguard Your Information
All of the information you provide to us on our web site is securely maintained and kept
confidential. Information is retained in secure facilities, and protected from unauthorized
access.
We provide technical, administrative, and phys ical security measures to protect your
information against loss, misuse, and unauthorized access or disclosure.
The security measures used are detailed in the Security Policy presented on our web site.
What Are Your Choices?
Choice – you can choose how much information you would like to provide on any given
web site. You may remain anonymous, or you may wish to provide information that
allows us to better fulfill your requests for products and services.
Accuracy – You can ensure that your personal information is correct and current. If your
information changes or if there is an error in your information, you are able to make
corrections and updates to your information in the location where you originally provided
it.
Opt out – Our web site provides users with the opportunity to opt out of receiving
communications from us. You have a choice when it comes to learning about new offers
and services from StormWeb. You can choose not to receive marketing offers by direct
mail, telephone, and/or email, and we will honour your choice.
Simply call 1-888-616-1122 to let us know your choice. When you call, we will confirm
that you are the registered customer, and we will ask you to make your opt out choices of
telephone, mail, or email.
By opting out you may not be made aware of certain products, services, and promotions
offered by StormWeb. If you opt out, you will continue to be contacted as necessary to
service your account, and you may receive marketing information included with your
regular account mailings.
Please allow us 30 days to complete your request. Some of our promotions may already
be in progress when you submit your request; therefore, you may be contacted during this
time. We appreciate your understanding and patience in allowing us time to carry out
your request.
If, at any time, you wish to reverse your previous opt out choice, you may contact us at 1-
888-616-1122.
Retention
StormWeb retains customer information only as long as it is needed for the products and
services you are using, to offer you new products and services, or to meet any legal
requirements. StormWeb follows an established retention schedule which meets these
legal requirements. Retention schedules are timetables which determine how long records
are required to be retained in order to meet their fiscal, legal, and operational
requirements. Having met these requirements, we destroy your information when it is no
longer needed.
Children
The privacy of children is important to us. We encourage parents to review our Privacy
Policy and User Agreement documents.
We ask that minors do not submit any personal information to us. Our services are only
available to individuals who can form legally binding contracts. StormWeb does not use
our web site to intentionally collect or use a child’s personal data.
Links To Other Web Sites
This web site may contain links to other sites that are not governed by this Privacy
Policy. Links may include those of our business partners, vendors, and other agencies.
Please be aware that StormWeb is not responsible for the privacy practices of other such
sites. This policy applies solely to information collected by this web site.
Please note that when you click on one of these links, you are moving to another web
site. It is important for you to read the privacy statement and terms of use for each site
you visit to ensure you are comfortable with how they might use your personal
information. StormWeb provides links to you only as a convenience, and the inclusion of
any link does not imply endorsement, investigation, verification or approval of such web
sites, products, services, or publications by StormWeb.
Updating The Policy
The purpose of the Privacy Policy is to provide flexible guidelines that can be adapted to
meet the demands of changing technology and varying consumer expectations regarding
privacy.
StormWeb will continue to stay current on the critical issue of privacy. StormWeb may
update this policy from time to time, so please review it periodically.
We may add, modify, or remove portions of this policy when we feel it is appropriate to
do so. If we change our Privacy Policy, we will post those changes on this page in a
timely manner. You may determine when this policy was last updated by referring to the
modification date found on this Privacy Policy document.
You are encouraged to review the Privacy Policy and the Legal Notices and User
Agreement provided on this web site. They are provided for your information and
protection.
Questions or Concerns
StormWeb welcomes your comments regarding this Privacy Policy. Please contact us if
you have questions about privacy and usage that were not answered here. You may
address these concerns, in writing to us.
StormWeb Privacy Officer
1113 Concordia Dr
Sarnia, Ontario
N7S 5W6
For complete customer information, we suggest that this Privacy Policy be read in
conjunction with the User Agreement and Terms of Service provided on our web site.